Thank you for visiting Alleppey Shikaras (referred to as “we”, “our”, “us”, or “the Company”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website https://alleppeyshikaras.com and any related services (collectively, the “Service”).

By using our website, you agree to the collection and use of information in accordance with this Policy.

1. Information We Collect

We collect different types of information to provide and improve our Services.

(a) Information You Provide Voluntarily

When you contact us, make a booking, fill out a form, or communicate via email or chat, you may provide:

• Full name

• Phone number

• Email address

• Booking details (date, time, number of passengers, preferences)

• Payment details (processed securely via third-party gateways)

• Any other information you voluntarily provide

(b) Automatically Collected Information

When you access our website, certain information is automatically collected through cookies and analytics tools, such as:

• IP address

• Browser type and version

• Device information (type, OS, screen size)

• Pages visited, time spent, and referring URLs

• Approximate geographic location (city/country level)

(c) Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to improve website functionality and performance, remember your preferences, analyze user behavior, and enable secure payments. You can disable cookies in your browser settings, though this may affect some website features.

2. How We Use Your Information

We use your personal data for the following purposes:

• To process bookings, reservations, and payments

• To respond to your inquiries and provide customer support

• To send booking confirmations, reminders, and updates

• To improve our website, products, and user experience

• To send promotional offers or newsletters (only with your consent)

• To comply with legal obligations or enforce our Terms of Service

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. However, we may share limited data with:

• Service providers and partners who assist in processing bookings, payments, and tours

• Payment gateways for secure transaction processing

• Analytics and marketing tools (such as Google Analytics) to improve performance

• Law enforcement or government agencies, if required by law or legal request

All third parties are required to handle your information securely and only for authorized purposes.

4. Payment Processing

Payments made through our website are processed by trusted third-party payment gateways. We do not store your credit card or banking information on our servers. Please refer to the privacy policies of the respective payment providers for more details.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with applicable laws, and resolve disputes. When data is no longer required, we securely delete or anonymize it.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorized access, loss, misuse, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on applicable laws, you may have the right to:

• Access, update, or correct your personal data

• Withdraw consent to marketing communications

• Request deletion of your information (subject to legal or contractual limits)

• Disable cookies through browser settings

To exercise these rights, contact us.

8. Links to Other Websites

Our website may contain links to third-party websites or booking platforms. We are not responsible for the privacy practices, content, or policies of those sites. We encourage you to read their privacy policies before providing any personal information.

9. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us data without parental consent, please contact us, and we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised “Last updated” date. Your continued use of the website after such changes means you accept the revised Policy.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us.